Aftersales Tech & Warranty Administrator

Confidential; Takeley; On-site; GBP 30,000 - 42,000; Full time

Job summary

Confidential is seeking an experienced After Sales Technical Administrator to join its growing technical and customer support function in the United Kingdom. The role combines technical support, warranty administration, spare parts coordination and dealer support to resolve issues and ensure efficient processes.

The position suits someone with automotive, engineering, machinery or technical service background who enjoys problem-solving and administration.

Qualifications

• Combination of technical understanding and strong administration skills.
• 3+ years' experience within service, aftersales, warranty or technical support.
• Experience in automotive, engineering, machinery or technical environment.
• Experience using CRM or ERP systems; SAP is advantageous.

Responsibilities

• Support the full aftersales process from technical enquiries to warranty claims.
• Process spare parts orders and dealer support.
• Manage product issue tracking and coordination with engineering and logistics.

Skills

Technical understanding

Administration skills

Warranty administration

CRM

ERP systems

SAP

Organisational skills

Communication skills

Problem solving

Tools

CRM/ERP systems

SAP

Job description

Confidential is seeking an experienced After Sales Technical Administrator to join its growing technical and customer support function in the United Kingdom. The role combines technical support, warranty administration, spare parts coordination and dealer support to resolve issues and ensure efficient processes.

The position suits someone with automotive, engineering, machinery or technical service background who enjoys problem-solving and administration.