Technical Support & Pre-Sales Advisor (Hybrid)

West Sussex.info; Portsmouth; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Upskilling apprenticeship training

Cycle to work scheme

Employee Assistance Programme

Social and wellbeing events

Great breakout room

Kitchen and shower facilities

Job summary

A leading technology solutions provider in Portsmouth is seeking a Technical Customer Advisor to join their Support Services team. This role involves assisting business customers by providing troubleshooting support and technical advice across various channels. Ideal candidates will have customer service experience, a proactive attitude, and an eagerness to learn about technology. The company promotes a welcoming work environment and offers benefits like 25 days of holiday, apprenticeship training, and hybrid working arrangements.

Qualifications

• Experience in customer service or sales, preferably in a relevant environment.
• Hands-on experience with PC hardware and software.
• Ability to remain calm and focused in busy environments.

Responsibilities

• Serve as the first point of contact for business customer queries.
• Provide troubleshooting support and technical guidance.
• Collaborate with internal teams to resolve issues efficiently.

Skills

Customer service experience

Problem-solving

Clear communication

Experience with PC hardware/software

Job description

A leading technology solutions provider in Portsmouth is seeking a Technical Customer Advisor to join their Support Services team. This role involves assisting business customers by providing troubleshooting support and technical advice across various channels. Ideal candidates will have customer service experience, a proactive attitude, and an eagerness to learn about technology. The company promotes a welcoming work environment and offers benefits like 25 days of holiday, apprenticeship training, and hybrid working arrangements.