Technical Support & Pre-Sales Advisor (Hybrid)

West Sussex.info; Portsmouth; Hybride; GBP 22 000 - 28 000; Plein temps

Avantages offerts par ce poste

25 days holiday plus bank holidays

Upskilling apprenticeship training

Cycle to work scheme

Employee Assistance Programme

Social and wellbeing events

Great breakout room

Kitchen and shower facilities

Résumé du poste

A leading technology solutions provider in Portsmouth is seeking a Technical Customer Advisor to join their Support Services team. This role involves assisting business customers by providing troubleshooting support and technical advice across various channels. Ideal candidates will have customer service experience, a proactive attitude, and an eagerness to learn about technology. The company promotes a welcoming work environment and offers benefits like 25 days of holiday, apprenticeship training, and hybrid working arrangements.

Qualifications

• Experience in customer service or sales, preferably in a relevant environment.
• Hands-on experience with PC hardware and software.
• Ability to remain calm and focused in busy environments.

Responsabilités

• Serve as the first point of contact for business customer queries.
• Provide troubleshooting support and technical guidance.
• Collaborate with internal teams to resolve issues efficiently.

Connaissances

Customer service experience

Problem-solving

Clear communication

Experience with PC hardware/software

Description du poste

A leading technology solutions provider in Portsmouth is seeking a Technical Customer Advisor to join their Support Services team. This role involves assisting business customers by providing troubleshooting support and technical advice across various channels. Ideal candidates will have customer service experience, a proactive attitude, and an eagerness to learn about technology. The company promotes a welcoming work environment and offers benefits like 25 days of holiday, apprenticeship training, and hybrid working arrangements.