After-Sales Technical Support & Warranty Coordinator

Confidential; England; On-site; GBP 28,000 - 38,000; Full time

Job summary

Confidential is seeking an After Sales Technical Administrator to join a growing technical and customer support function. The role blends technical support, warranty administration, spare parts coordination and dealer support, acting as a key link between customers, dealers, engineering, logistics and internal departments.

The successful candidate will manage the full aftersales process from technical inquiries to warranty claims, with strong organisational and communication skills, CRM/ERP

Qualifications

• At least 3 years of experience within service, aftersales, warranty or technical support.
• Background in automotive, engineering, machinery or technical environments.
• Experience in workshop, technical support or service environments is advantageous.
• Previous warranty administration experience is highly beneficial.
• Strong technical problem-solving skills.
• Ability to understand technical manuals, drawings and diagnostics.
• Experience using CRM or ERP systems.
• SAP experience is advantageous.
• Strong organisational and administrative skills.
• Excellent written and verbal communication skills.
• Confidence communicating with dealers, customers, suppliers and internal departments.

Responsibilities

• Support the full aftersales process from technical enquiries to warranty claims, spare parts orders, dealer support and product issue management.
• Act as a link between customers, dealers, engineering, logistics and internal departments to resolve issues.
• Ensure warranty claims and aftersales processes are managed accurately and efficiently.

Tools

CRM

ERP

SAP

Job description

Confidential is seeking an After Sales Technical Administrator to join a growing technical and customer support function. The role blends technical support, warranty administration, spare parts coordination and dealer support, acting as a key link between customers, dealers, engineering, logistics and internal departments.

The successful candidate will manage the full aftersales process from technical inquiries to warranty claims, with strong organisational and communication skills, CRM/ERP