Hybrid Technical Support Advisor

Confidential; Chatham; Hybride; GBP 22 000 - 28 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Career development

Supportive team

Flexible hours

Résumé du poste

Confidential is seeking a Customer Service & Technical Support Advisor for a friendly Kent-based team. This hybrid role includes one day per week in the Chatham office, with remote work the rest of the time.

You will assist customers with technical queries, guiding them through solutions and explaining features in plain terms, while logging interactions and escalating issues when necessary. You’ll join a supportive team that values clear communication and problem-solving, with opportunities to

Qualifications

• Experience in customer service or technical support in a customer-facing role.
• Able to use computers and systems confidently.
• Patient, with a problem-solving mindset and clear explanations.

Responsabilités

• Handle inquiries by phone, email or online chat.
• Explain technical information in simple terms.
• Troubleshoot issues and guide customers to solutions.
• Provide guidance on products, services and features.
• Log interactions and update internal systems.
• Escalate complex issues when needed.
• Deliver friendly, professional service at all times.

Connaissances

Customer service

Technical support

Problem solving

Clear communication

Team player

Willingness to learn

Description du poste

Confidential is seeking a Customer Service & Technical Support Advisor for a friendly Kent-based team. This hybrid role includes one day per week in the Chatham office, with remote work the rest of the time.

You will assist customers with technical queries, guiding them through solutions and explaining features in plain terms, while logging interactions and escalating issues when necessary. You’ll join a supportive team that values clear communication and problem-solving, with opportunities to