Technical Aftersales Coordinator | Flexible Hybrid Work

Rutherford Briant Recruitment; Bentfield; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Flexible hybrid working

Company healthcare scheme

Free on-site parking

Supportive team environment

Job summary

Rutherford Briant is seeking a Technical Aftersales Coordinator in the United Kingdom. This role offers exposure to customer service, administration, operations and technical support within a supportive team.

You will manage service inquiries, investigate issues, coordinate solutions and help improve service delivery. The position involves hybrid working with a varied technical focus and opportunities to develop processes and training materials.

Qualifications

• Minimum 3 years in admin, customer service, aftersales or service coordination.
• Experience in technical/engineering/manufacturing environment is advantageous but not required.
• Strong organisational skills and ability to handle multiple tasks and deadlines.
• Proficient with Microsoft Office, especially Excel, and CRM systems.
• Excellent communication and problem-solving abilities.

Responsibilities

• Handle service inquiries and claims, ensuring accurate processing per procedures.
• Investigate issues, review technical info, coordinate appropriate solutions.
• Support customers and partners, respond to queries, resolve problems efficiently.
• Coordinate orders and requests, process within agreed timescales.
• Maintain accurate records across systems and reporting tools.
• Monitor costs, identify recurring issues, suggest service quality improvements.
• Contribute to internal procedures, technical docs, and training materials.
• Collaborate with other departments to improve workflows and customer service.

Skills

Administrative experience

Customer service

Service coordination

Organisational skills

Excel

CRM systems

Communication

Problem solving

Education

Degree in robotics/engineering (beneficial)

Tools

Excel

CRM systems

Job description

Rutherford Briant is seeking a Technical Aftersales Coordinator in the United Kingdom. This role offers exposure to customer service, administration, operations and technical support within a supportive team.

You will manage service inquiries, investigate issues, coordinate solutions and help improve service delivery. The position involves hybrid working with a varied technical focus and opportunities to develop processes and training materials.