Technical Account Manager II United States, Remote

PlayStation Sony Computer Entertainment Europe Ltd.; Remote; GBP 99,000 - 150,000; Full time

Job summary

A leading gaming company seeks a bilingual (English and Korean) Technical Account Manager II to support partners across Japan and Korea. This role involves managing partner relationships, bridging technical and business development, and providing feedback to enhance experiences with PlayStation tools. Ideal candidates have engineering experience, excellent communication skills, and are willing to travel. The position offers a flexible remote option, and the estimated salary range is between $132,900 - $199,300 USD.

Qualifications

• Engineering experience with hands-on exposure to game SDKs and ability to understand their content.
• Understanding of general development pipelines for games.
• Ability to operate with little to no supervision at partner sites.

Responsibilities

• Lead partner relationships to build consistency in service.
• Bridge the technical and business aspects of development.
• Meet regularly with assigned partners to identify project risks.

Skills

Bilingual (English and Korean)

Excellent communication skills

Relationship management

Technical insight

Education

Undergraduate degree or equivalent experience

Tools

Game SDKs

Development tools

Job description

We are looking for a bilingual (English and Korean) Technical Account Manager II to join our team and help support our valued partners across Japan and Korea. In this role, you'll serve as a key technical liaison, ensuring developers in the region have a best‑in‑class experience working with PlayStation tools and platforms. Your language skills, technical insight, and relationship management expertise will play a critical role in strengthening partnerships and driving successful game launches in two of our most important markets.

Responsibilities

• Lead partner relationships and collaborate with other groups around the world to build consistency in our approach to service.
• Bridge the technical and business aspects of development by partnering internally with our Global Developer Technology Group (GDTG) engineers and business account management teams.
• Meet regularly with your assigned accounts / partners to proactively identify project risks, support needs, and opportunities.
• Build long‑term collaborative relationships with technical decision‑makers and influencers.
• Maintain strong ownership of the accounts & titles you work on, prioritizing and helping to ensure resolution of all issues as they arise.
• Collect partner feedback and champion that within PlayStation.
• Recommend and promote standard methodologies to licensed partners.
• Provide onsite support and training.
• Contribute to training events, postmortems, and advisory panels.
• Frequent travel to Japan and Korea to visit SIE offices and partner locations and proficiency in English and Korean languages.

Qualifications

• Engineering experience with hands‑on exposure to game SDKs and ability to understand their content.
• Understanding of general development pipelines for games.
• Excellent communication (written and verbal) and interpersonal skills with an eye toward providing excellent customer support.
• Familiarity with development tools and ability to quickly familiarize with new deeply technical projects in development.
• The ability to operate with little to no supervision at partner sites, providing a professional and useful service to our partners.
• Willing to travel and coordinate with leverage technical expertise in other groups to tackle issues at hand. When not able to directly or efficiently tackle partner problems, identify technical expertise needed to tackle the problems.
• Undergraduate degree or equivalent experience in the industry.

Preferred

• Technical knowledge of the PlayStation platform.
• Direct console game development experience, i.e., contributed to the launch of a console title in a technical capacity.
• Familiar with working with a globally distributed group.
• Japanese language skills are a plus.
• Experience working with external partners.

This is a flexible role that can be remote, with varying pay ranges based on geographic location. For example, if you are based out of Seattle, the estimated base pay range for this role is listed below.

PlayStation isn't just the Best Place to Play – it's also the Best Place to Work. Today, we're recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlayStationPlus, acclaimed PlayStation software titles from PlayStation Studios, and more. PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team. The PlayStation brand falls under Sony Interactive Entertainment, a wholly‑owned subsidiary of Sony Corporation.

$132,900 - $199,300 USD

Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.