Tech-Savvy Retail Consultant (Flexible Shifts)

Virgin Media O2; Greater London; Presencial; GBP 15.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bupa healthcare

Wellbeing support

Life cover

Pension and generous holiday

Birthday off

Discounts on broadband, TV and mobile

Cycle2Work scheme

Dental insurance

Descripción de la vacante

Virgin Media O2 is seeking a friendly Retail Advisor to guide customers through our mobile, broadband and TV offerings. You’ll advise on devices, plans and setup, while showcasing new technology and accessibility features. You’ll work with a close-knit team to deliver memorable service and meet store targets.

We value empathy, ownership and a proactive attitude. Expect structured training, ongoing coaching, and opportunities to grow within our vibrant retail network across the UK.

Formación

• Must have confidence and strong communication skills.
• Passion for delivering great customer experiences.
• Resilience and motivation to hit individual and team targets.
• Flexibility to adapt to different customers and priorities.
• Willingness to learn in a fast-paced retail environment.

Responsabilidades

• Help customers choose from a wide range of products (mobile, broadband, TV, accessories).
• Assist with price plans and setups tailored to lifestyle.
• Demonstrate features and accessibility tools to customers.
• Take ownership of inquiries and resolve issues to build trust.
• Collaborate with the store team to meet targets and drive customer satisfaction.

Conocimientos

Confidence

Communication

Customer focus

Resilience

Flexibility

Learning mindset

Descripción del empleo

Virgin Media O2 is seeking a friendly Retail Advisor to guide customers through our mobile, broadband and TV offerings. You’ll advise on devices, plans and setup, while showcasing new technology and accessibility features. You’ll work with a close-knit team to deliver memorable service and meet store targets.

We value empathy, ownership and a proactive attitude. Expect structured training, ongoing coaching, and opportunities to grow within our vibrant retail network across the UK.