Tech-Savvy Retail Advisor | Flexible Shifts & Benefits

Virgin Media O2; Craigavon; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

Discounts on broadband, TV and mobile

Cycle2Work schemes

Dental insurance and neurodiversity

Virgin Family platform and O₂ Priority

Job summary

Virgin Media O2 in the United Kingdom is seeking a Retail Advisor to help customers choose from mobile, broadband and TV packages. You’ll focus on trusted guidance, friendly service and practical solutions, not just selling, and you’ll work to create positive, memorable experiences.

You’ll receive structured training, with two induction sessions totaling 30 hours, ongoing coaching, and a supportive team environment.

Qualifications

• Confidence and strong communication skills.
• Genuine passion for delivering great customer experiences.
• Resilience and motivation to work towards individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• Open mindset and willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and TV packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Showcase new and existing technology and demonstrate features.
• Take ownership of customer queries and resolve issues.
• Work with the team to achieve store targets and strong customer satisfaction.

Skills

Confidence and communication

Customer experience

Resilience and targets

Flexibility

Willingness to learn

Job description

Virgin Media O2 in the United Kingdom is seeking a Retail Advisor to help customers choose from mobile, broadband and TV packages. You’ll focus on trusted guidance, friendly service and practical solutions, not just selling, and you’ll work to create positive, memorable experiences.

You’ll receive structured training, with two induction sessions totaling 30 hours, ongoing coaching, and a supportive team environment.