Tech-Savvy Retail Advisor | Flexible Shifts & Great Experience

Virgin Media O2; Worthing; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Job summary

Virgin Media O2 is seeking a Retail Advisor to help customers select mobile, broadband and TV packages and to provide trusted guidance. You will learn about our products, assist with price plans and setup, and resolve questions to build lasting relationships.

You will join a close-knit store team, receive induction sessions and ongoing coaching to grow in a dynamic, customer-first environment. Positive, flexible attitude is essential for evenings and weekends.

Qualifications

• Confident and strong communication skills.
• Passion for delivering great customer experiences.
• Willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose products and price plans.
• Showcase features and accessibility tools.
• Take ownership of queries and resolve issues.
• Work with the team to hit store targets and satisfaction.
• Support induction and ongoing coaching.

Skills

Confidence & communication

Customer experience

Resilience & targets

Flexibility

Learning mindset

Job description

Virgin Media O2 is seeking a Retail Advisor to help customers select mobile, broadband and TV packages and to provide trusted guidance. You will learn about our products, assist with price plans and setup, and resolve questions to build lasting relationships.

You will join a close-knit store team, receive induction sessions and ongoing coaching to grow in a dynamic, customer-first environment. Positive, flexible attitude is essential for evenings and weekends.