Tech-Savvy Retail Advisor — Flexible Shifts

Virgin Media O2; Havant; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

Discounts on broadband/TV/mobile

Cycle2Work

Dental insurance

Neurodiversity assessments

Virgin Family platform

O₂ Priority

Job summary

Virgin Media O₂ is hiring a Retail Advisor to be the faces customers trust for advice and solutions, helping them get the most from technology that keeps them connected. You'll sell wide ranges, assist with price plans, and demonstrate features while building trust and delivering memorable experiences.

Induction sessions (30 hours) and ongoing coaching support your growth from day one. Join a close-knit store team focused on collaboration, customer satisfaction and achieving targets in a

Qualifications

• Confidence and strong communication skills.
• Passion for delivering great customer experiences.
• Resilience and motivation to hit individual and team targets.
• Flexibility to adapt to different customers and priorities.
• Willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from our range of products, including mobile phones, SIMs, broadband and TV packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Skills

Confidence

Communication skills

Customer experience

Resilience

Flexibility

Open mindset

Job description

Virgin Media O₂ is hiring a Retail Advisor to be the faces customers trust for advice and solutions, helping them get the most from technology that keeps them connected. You'll sell wide ranges, assist with price plans, and demonstrate features while building trust and delivering memorable experiences.

Induction sessions (30 hours) and ongoing coaching support your growth from day one. Join a close-knit store team focused on collaboration, customer satisfaction and achieving targets in a