Tech-Savvy Retail Advisor: Deliver Trusted Tech Guidance

Virgin Media O2; Chiswick; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

Discounts on broadband

Discounts on TV

Discounts on mobile

Cycle2Work

Dental insurance

Neurodiversity assessments

Virgin Family platform

O₂ Priority

Job summary

Virgin Media O2 is looking for a Retail Advisor to guide customers in selecting products, plans and setups while delivering memorable service. You’ll be part of a close retail team, with induction sessions and ongoing coaching to grow skills and knowledge.

You’ll work across store hours, including evenings and weekends, contributing to high customer satisfaction and store targets. Benefit-rich role with training and development opportunities.

Qualifications

• Confident communicator with strong customer focus.
• Resilient and motivated to meet targets.
• Flexible to adapt to different customers and priorities.

Responsibilities

• Help customers choose products and services.
• Assist with price plans and setup.
• Showcase features and accessibility tools.
• Resolve customer queries and build trust.
• Collaborate with team to hit store targets and satisfaction.

Skills

Customer focus

Communication skills

Resilience

Flexibility

Learning mindset

Job description

Virgin Media O2 is looking for a Retail Advisor to guide customers in selecting products, plans and setups while delivering memorable service. You’ll be part of a close retail team, with induction sessions and ongoing coaching to grow skills and knowledge.

You’ll work across store hours, including evenings and weekends, contributing to high customer satisfaction and store targets. Benefit-rich role with training and development opportunities.