Tech-Savvy Retail Advisor – Rugby

Virgin Media O2; Rugby; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

Discounts on broadband

Discounts on TV

Discounts on mobile

Cycle2Work

Dental insurance

Neurodiversity assessments

Virgin Family platform

O₂ Priority

Job summary

Virgin Media O2 is seeking a Retail Advisor to help customers choose from a wide range of telecom products and services in-store. You’ll guide customers on the best price plans, demonstrate device features, and own customer queries to build trust.

You’ll join a close-knit store team focused on hitting targets and delivering memorable service. The role supports ongoing coaching, with induction sessions to cover product knowledge and systems, plus opportunities for development in a fast-paced

Qualifications

• Confidence and strong communication skills.
• A genuine passion for delivering great customer experiences.
• Resilience and motivation to work towards individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• An open mindset and willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Skills

Customer service

Communication

Sales

Teamwork

Flexibility

Job description

Virgin Media O2 is seeking a Retail Advisor to help customers choose from a wide range of telecom products and services in-store. You’ll guide customers on the best price plans, demonstrate device features, and own customer queries to build trust.

You’ll join a close-knit store team focused on hitting targets and delivering memorable service. The role supports ongoing coaching, with induction sessions to cover product knowledge and systems, plus opportunities for development in a fast-paced