Tech-Savvy Retail Advisor | Customer Champion

Virgin Media O2; City Of London; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

Discounts on broadband, TV and mobile

Job summary

Virgin Media O₂ in Woolwich is seeking a Retail Advisor who will be the go-to person for advice, guidance and solutions, helping customers get the most from technology that keeps them connected. This role is about building trust, showing empathy and taking ownership to create positive, memorable experiences in-store.

You’ll handle product selection, price plans, and showcases of features like accessibility tools, with responsibilities to resolve queries and contribute to team targets and

Qualifications

• Confidence and strong communication skills.
• Genuine passion for delivering great customer experiences.
• Resilience and motivation to meet individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• Open mindset and willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Skills

Confidence

Communication

Customer focus

Resilience

Flexibility

Growth mindset

Job description

Virgin Media O₂ in Woolwich is seeking a Retail Advisor who will be the go-to person for advice, guidance and solutions, helping customers get the most from technology that keeps them connected. This role is about building trust, showing empathy and taking ownership to create positive, memorable experiences in-store.

You’ll handle product selection, price plans, and showcases of features like accessibility tools, with responsibilities to resolve queries and contribute to team targets and