Tech-Savvy Retail Advisor: Customer-First Solutions

Virgin Media O2; Fareham; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Pension

Generous holiday

Birthday off

Discounts on broadband, TV and mobile

Cycle2Work scheme

Dental insurance

Neurodiversity assessments

Virgin Family platform

O₂ Priority

Job summary

Virgin Media O2 is seeking a Retail Advisor to help customers choose from a range of technology and services, from mobile phones to broadband and TV. You’ll deliver great service, build trust and guide customers through their options with empathy and ownership.

The role emphasizes coaching, collaboration with the store team, and meeting customer satisfaction targets. A supportive induction and ongoing development are provided to help you grow in a fast-paced retail environment.

Qualifications

• Confident and clear communicator with strong interpersonal skills.
• Passion for delivering great customer experiences.
• Resilient and motivated to meet individual and team targets.
• Flexible to adapt to different customers and priorities.
• Open mindset and willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Showcase new and existing technology, highlighting features and accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Skills

Communication skills

Customer experience

Resilience

Flexibility

Willingness to learn

Job description

Virgin Media O2 is seeking a Retail Advisor to help customers choose from a range of technology and services, from mobile phones to broadband and TV. You’ll deliver great service, build trust and guide customers through their options with empathy and ownership.

The role emphasizes coaching, collaboration with the store team, and meeting customer satisfaction targets. A supportive induction and ongoing development are provided to help you grow in a fast-paced retail environment.