Tech-Savvy Retail Advisor — Flexible Shifts & Perks

Virgin Media O2; Sheffield; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

Discounts on broadband, TV and mobile

Cycle2Work schemes

Dental insurance and neurodiversity...

Job summary

Virgin Media O₂ is hiring a Retail Advisor to help customers choose products, set up price plans and explore our broadband, mobile, TV and entertainment options. You will showcase technology, resolve issues and contribute to a friendly, trusted in-store experience.

You’ll join a close-knit retail team, with induction, ongoing coaching and opportunities to grow your skills in a fast-paced environment.

Qualifications

• Strong communication skills and confidence.
• Genuine passion for delivering great customer experiences.
• Resilience and motivation to hit targets.
• Flexibility to adapt to different customers and products.
• Willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and TV packages.
• Assist customers in finding the right price plan and setup for their lifestyle.
• Showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Skills

Communication skills

Customer service

Adaptability

Empathy

Tech savviness

Job description

Virgin Media O₂ is hiring a Retail Advisor to help customers choose products, set up price plans and explore our broadband, mobile, TV and entertainment options. You will showcase technology, resolve issues and contribute to a friendly, trusted in-store experience.

You’ll join a close-knit retail team, with induction, ongoing coaching and opportunities to grow your skills in a fast-paced environment.