Tech-Savvy Retail Advisor

Virgin Media O2; Rhyl; On-site; GBP 16,531 - 20,664; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

Discounts on broadband/TV/mobile

Job summary

Virgin Media O² in the United Kingdom is seeking a Retail Advisor to help customers choose products, set up plans and get the best experience. You’ll build trust by listening, explaining features clearly and resolving issues with care and professionalism.

You’ll work with a close retail team, complete induction sessions, and receive ongoing coaching. The role offers flexible shifts across store hours, rewarding strong customer satisfaction and ongoing growth.

Qualifications

• Confidence and strong communication skills.
• Genuine passion for delivering great customer experiences.
• Resilience and motivation to work towards individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• Willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Job description

Virgin Media O² in the United Kingdom is seeking a Retail Advisor to help customers choose products, set up plans and get the best experience. You’ll build trust by listening, explaining features clearly and resolving issues with care and professionalism.

You’ll work with a close retail team, complete induction sessions, and receive ongoing coaching. The role offers flexible shifts across store hours, rewarding strong customer satisfaction and ongoing growth.