Tech-Savvy Retail Advisor

Virgin Media O2; Cwmbran; Sur place; GBP 18 000 - 21 000; Plein temps

Avantages offerts par ce poste

Bupa healthcare

Wellbeing support

Life cover

Pension

Résumé du poste

Virgin Media O₂ is seeking a Retail Advisor in the United Kingdom to help customers tailor mobile, broadband and TV solutions with trusted guidance and friendly service. You’ll receive comprehensive training and ongoing coaching, with shifts across store hours, including evenings and weekends.

You’ll work in a close-knit retail team focused on delivering memorable customer experiences and driven by targets and customer satisfaction.

Qualifications

• Confidence and strong communication skills.
• Genuine passion for delivering great customer experiences.
• Resilience and motivation to meet targets.
• Flexibility to adapt to different customers and priorities.
• Willingness to learn in a fast-paced retail environment.

Responsabilités

• Help customers choose from our range of products including mobiles, broadband and TV.
• Assist with pricing plans and setup guidance.
• Showcase new and existing technology and accessibility features.
• Take ownership of customer queries, resolve issues and build trust.
• Collaborate with the team to achieve store targets and customer satisfaction.

Connaissances

Communication skills

Customer focus

Flexibility

Team collaboration

Willingness to learn

Tech savviness

Description du poste

Virgin Media O₂ is seeking a Retail Advisor in the United Kingdom to help customers tailor mobile, broadband and TV solutions with trusted guidance and friendly service. You’ll receive comprehensive training and ongoing coaching, with shifts across store hours, including evenings and weekends.

You’ll work in a close-knit retail team focused on delivering memorable customer experiences and driven by targets and customer satisfaction.