Tech-Savvy Retail Advisor for Great Customer Experience

Virgin Media; Royal Tunbridge Wells; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

Discounts on broadband, TV and mobile

Cycle2Work

Dental insurance

Neurodiversity assessments

Virgin Family platform

O Priority

Job summary

Virgin Media is looking for a Retail Advisor to help customers choose products and services across mobile, broadband and TV options. You’ll build trust, demonstrate features and take ownership to resolve issues while supporting store targets.

You’ll join a supportive team with induction and ongoing coaching; shifts run across opening hours, including evenings and weekends. The role offers a competitive hourly rate and a strong focus on customer experience.

Qualifications

• Customer-focused with a genuine passion for delivering great experiences.
• Strong communication skills and the ability to resolve issues promptly.
• Willingness to learn and adapt in a fast-paced retail environment.

Responsibilities

• Assist customers in selecting products and services (mobile, broadband, TV bundles).
• Explain pricing plans and help with setup to fit customers’ lifestyles.
• Demonstrate features, resolve issues, and build trust with customers.

Skills

Customer focus

Communication

Empathy

Ownership

Teamwork

Flexibility

Learning mindset

Job description

Virgin Media is looking for a Retail Advisor to help customers choose products and services across mobile, broadband and TV options. You’ll build trust, demonstrate features and take ownership to resolve issues while supporting store targets.

You’ll join a supportive team with induction and ongoing coaching; shifts run across opening hours, including evenings and weekends. The role offers a competitive hourly rate and a strong focus on customer experience.