Tech-Savvy Retail Advisor | Customer Experience Pro

Virgin Media O2; Glengormley; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Birthday off

Discounts on broadband, TV and mobile

Cycle2Work scheme

Dental insurance

Neurodiversity assessments

Virgin Family platform

O₂ Priority

Job summary

Virgin Media O₂ in the UK is seeking a Retail Advisor to guide customers through mobile, broadband and TV options and to help them choose the best price plans. You will demonstrate devices, address questions with empathy and own issues to build trust.

Two weeks of induction (30 hours) and ongoing coaching support your development. The role emphasizes teamwork, customer satisfaction and flexible shifts across store hours, including evenings and weekends.

Qualifications

• Confidence and strong communication skills.
• Genuine passion for delivering great customer experiences.
• Resilience and motivation to work towards individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• Open mindset and willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and TV packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.
• Complete induction sessions covering product knowledge, systems and customer experience.

Skills

Confidence

Communication skills

Customer-focused

Resilience

Flexibility

Willingness to learn

Job description

Virgin Media O₂ in the UK is seeking a Retail Advisor to guide customers through mobile, broadband and TV options and to help them choose the best price plans. You will demonstrate devices, address questions with empathy and own issues to build trust.

Two weeks of induction (30 hours) and ongoing coaching support your development. The role emphasizes teamwork, customer satisfaction and flexible shifts across store hours, including evenings and weekends.