Tech-Savvy Retail Advisor

Virgin Media O2; Sefton; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

Discounts

Cycle2Work

Dental insurance

Neurodiversity assessments

Virgin Family platform

O2 Priority

Job summary

Virgin Media O₂ is seeking a friendly Retail Advisor to assist customers in choosing products, answering questions and resolving issues, helping them get the most from our technology and services. You’ll earn a competitive hourly rate of £13.45 and join a close-knit store team committed to great customer experiences.

You’ll guide customers through devices, plans and bundles, demonstrate features, complete smooth checkouts and own queries from start to finish.

Qualifications

• Confidence and strong communication skills.
• Genuine passion for delivering great customer experiences.
• Resilience and motivation to work towards individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• Open mindset and willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Skills

Confidence & communication

Customer focus

Resilience

Flexibility

Willingness to learn

Job description

Virgin Media O₂ is seeking a friendly Retail Advisor to assist customers in choosing products, answering questions and resolving issues, helping them get the most from our technology and services. You’ll earn a competitive hourly rate of £13.45 and join a close-knit store team committed to great customer experiences.

You’ll guide customers through devices, plans and bundles, demonstrate features, complete smooth checkouts and own queries from start to finish.