Tech-Savvy Retail Advisor — Customer Experience

Virgin Media; Bury; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

Discounts on broadband, TV & mobile

Cycle2Work

Dental insurance

Neurodiversity assessments

Virgin Family platform

O Priority

Job summary

Virgin Media is hiring a Retail Advisor to help customers choose products and plans, showcase devices and assist with setup. You’ll own queries, resolve issues and contribute to meeting store targets while delivering memorable service experiences.

The role offers structured induction, ongoing coaching and a close-knit team environment, with flexibility to work across store opening hours and peak periods.

Qualifications

• Confidence and strong communication skills.
• A genuine passion for delivering great customer experiences.
• Resilience and motivation to work towards individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• An open mindset and willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Skills

Confidence and communication

Customer experience

Resilience and targets

Flexibility

Willingness to learn

Job description

Virgin Media is hiring a Retail Advisor to help customers choose products and plans, showcase devices and assist with setup. You’ll own queries, resolve issues and contribute to meeting store targets while delivering memorable service experiences.

The role offers structured induction, ongoing coaching and a close-knit team environment, with flexibility to work across store opening hours and peak periods.