Tech-Driven Retail Advisor — Customer Experience Champion

Virgin Media O2; Bangor; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

Discounts on broadband, TV and mobile

Cycle2Work

Dental insurance

Neurodiversity assessments

Virgin Family platform

O₂ Priority

Job summary

Virgin Media O₂ is seeking a Retail Advisor to help customers choose from our range of mobile, broadband and TV services. You’ll build trust, provide guidance and take ownership of enquiries to create memorable experiences.

You’ll join a close-knit store team with induction sessions, ongoing coaching and flexible shifts across opening hours. Rewards include healthcare, pension, generous holidays and employee discounts.

Qualifications

• Confidence and strong communication skills.
• A genuine passion for delivering great customer experiences.
• Resilience and motivation to work towards individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• An open mindset and willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Skills

Communication skills

Customer focus

Resilience

Flexibility

Learning mindset

Job description

Virgin Media O₂ is seeking a Retail Advisor to help customers choose from our range of mobile, broadband and TV services. You’ll build trust, provide guidance and take ownership of enquiries to create memorable experiences.

You’ll join a close-knit store team with induction sessions, ongoing coaching and flexible shifts across opening hours. Rewards include healthcare, pension, generous holidays and employee discounts.