Tech-Savvy Retail Advisor | Flexible Shifts & Perks

Virgin Media; East Midlands; Sur place; GBP 15 000 - 22 000; Plein temps

Avantages offerts par ce poste

Bupa healthcare

Wellbeing support

Pension

Generous holiday

Birthday off

Discounts on broadband/TV/mobile

Cycle2Work

Dental insurance

Résumé du poste

Virgin Media is seeking a Retail Advisor to assist customers with product choices across mobiles, broadband, TV and accessories, while delivering trusted guidance and memorable service in-store. You'll earn £13.45 per hour, with induction and ongoing coaching to help you grow.

The role requires flexibility in shifts across store hours, including evenings and weekends, working within a supportive retail team.

Qualifications

• Customer-focused mindset and passion for technology.
• Willingness to learn through structured training and support.
• Strong communication and problem-solving abilities.

Responsabilités

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Connaissances

Customer focus

Communication skills

Empathy

Ownership

Adaptability

Description du poste

Virgin Media is seeking a Retail Advisor to assist customers with product choices across mobiles, broadband, TV and accessories, while delivering trusted guidance and memorable service in-store. You'll earn £13.45 per hour, with induction and ongoing coaching to help you grow.

The role requires flexibility in shifts across store hours, including evenings and weekends, working within a supportive retail team.