Flexible Retail Advisor – Tech & Customer Experience

Virgin Media; Eastbourne; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Discounts on broadband, TV and mobile

Cycle2Work schemes

Dental insurance

Job summary

Virgin Media is seeking a Retail Advisor to help customers choose from a wide range of products, including mobile, broadband and TV services. You’ll guide customers on price plans, demonstrate features, and own customer queries to build trust and satisfaction.

You’ll join a close-knit retail team with induction sessions, ongoing coaching and development. The role offers flexible hours across store opening times and an inclusive, supportive working environment.

Qualifications

• Confidence and strong communication skills.
• A genuine passion for delivering great customer experiences.
• Resilience and motivation to work towards individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• An open mindset and willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Skills

Communication

Customer focus

Resilience

Flexibility

Willingness to learn

Job description

Virgin Media is seeking a Retail Advisor to help customers choose from a wide range of products, including mobile, broadband and TV services. You’ll guide customers on price plans, demonstrate features, and own customer queries to build trust and satisfaction.

You’ll join a close-knit retail team with induction sessions, ongoing coaching and development. The role offers flexible hours across store opening times and an inclusive, supportive working environment.