Tech-Savvy Retail Advisor - Flexible Shifts & Discounts

Virgin Media; Bristol; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

Discounts on broadband, TV and mobile

Job summary

Virgin Media is looking for a friendly Retail Advisor to guide customers in-store through choosing the right mobile, broadband, TV, and device options. You’ll help customers find the best price plans, demonstrate features, and resolve issues with a focus on trust and service quality.

Join a close-knit retail team with ongoing coaching and opportunities to grow. The role involves flexible shifts across store hours, including evenings and weekends, and offers a competitive hourly rate.

Qualifications

• Excellent communication and active listening to understand customer needs.
• Ability to build trust and empathy with customers.
• Motivation to learn and grow through coaching and training.

Responsibilities

• Assist customers in selecting products (mobile, tablets, SIMs, broadband, TV packages).
• Help customers choose price plans and setup tailored to their lifestyle.
• Demonstrate products and features, including accessibility tools.
• Take ownership of queries and resolve customer issues.
• Collaborate with store team to hit targets and improve customer satisfaction.

Skills

Communication

Customer focus

People skills

Resilience

Adaptability

Job description

Virgin Media is looking for a friendly Retail Advisor to guide customers in-store through choosing the right mobile, broadband, TV, and device options. You’ll help customers find the best price plans, demonstrate features, and resolve issues with a focus on trust and service quality.

Join a close-knit retail team with ongoing coaching and opportunities to grow. The role involves flexible shifts across store hours, including evenings and weekends, and offers a competitive hourly rate.