Tech-Savvy Retail Advisor — Flexible Shifts

Virgin Media; Waterlooville; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Discounts on broadband, TV and mobile

Cycle2Work schemes

Dental insurance

Neurodiversity assessments

Job summary

Virgin Media is seeking a Retail Advisor in the UK to guide customers through product choices, price plans and setup, while demonstrating devices and features. You will resolve queries, support a collaborative team, and help drive store targets. Induction over two weeks ensures strong product knowledge and customer experience.

Working hours vary with store opening times, including evenings and weekends. We value customer focus and a passion for technology, with access to training, supportive

Qualifications

• Confidence and strong communication skills.
• Customer-focused mindset with passion for technology.
• Ability to work toward individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• Eagerness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from range of products (phones, tablets, SIMs, accessories, broadband and TV packages).
• Assist customers in selecting price plans and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Skills

Communication skills

Customer service

Resilience

Flexibility

Willingness to learn

Job description

Virgin Media is seeking a Retail Advisor in the UK to guide customers through product choices, price plans and setup, while demonstrating devices and features. You will resolve queries, support a collaborative team, and help drive store targets. Induction over two weeks ensures strong product knowledge and customer experience.

Working hours vary with store opening times, including evenings and weekends. We value customer focus and a passion for technology, with access to training, supportive