Tech-Savvy Retail Advisor | Flexible Shifts & Benefits

Virgin Media O2; St Albans; Presencial; GBP 15.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

Discounts on broadband, TV and mobile

Cycle2Work schemes

Dental insurance and neurodiversity to

Virgin Family platform and O₂ Priority

Descripción de la vacante

Virgin Media O₂ is hiring a Retail Advisor to be the go-to person for advice and solutions, helping customers get the most from the technology that keeps them connected. You'll build trust, show empathy and take ownership to create positive, memorable experiences for our customers.

The role offers a competitive hourly rate of £13.45. Day to day you’ll help customers choose from our range of products—mobile phones, tablets, SIMs, accessories, broadband and TV packages—set up price plans,

Formación

• Confidence and strong communication skills.
• Genuine passion for delivering great customer experiences.
• Resilience and motivation to work towards individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• Open mindset and willingness to learn in a fast-paced retail environment.

Responsabilidades

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.
• Complete induction sessions (30 hours) covering product knowledge, systems and customer experience.

Conocimientos

Confidence

Communication

Customer focus

Flexibility

Team mindset

Descripción del empleo

Virgin Media O₂ is hiring a Retail Advisor to be the go-to person for advice and solutions, helping customers get the most from the technology that keeps them connected. You'll build trust, show empathy and take ownership to create positive, memorable experiences for our customers.

The role offers a competitive hourly rate of £13.45. Day to day you’ll help customers choose from our range of products—mobile phones, tablets, SIMs, accessories, broadband and TV packages—set up price plans,