Tech-Savvy Retail Advisor: Customer-First Tech Guidance

Virgin Media O2; Nottingham; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

Discounts on broadband, TV and mobile

Cycle2Work schemes

Dental insurance

Neurodiversity assessments

Virgin Family platform

O₂ Priority

Job summary

Virgin Media O2 is looking for a Retail Advisor to help customers choose from a range of products like mobile phones, SIMs, broadband and TV packages, and to provide guidance that builds trust and delivers memorable experiences.

You’ll complete induction sessions (2 x 2-day, 30 hours total), receive ongoing coaching, and work within a close-knit retail team. Shifts span store hours, including evenings and weekends, with a competitive hourly rate of £13.45.

Qualifications

• Confidence and strong communication skills.
• A genuine passion for delivering great customer experiences.
• Resilience and motivation to work towards targets.
• Flexibility to adapt to different customers, products and priorities.
• Open mindset and willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and TV packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Skills

Confidence

Communication skills

Customer focus

Resilience

Target-driven

Flexibility

Willingness to learn

Job description

Virgin Media O2 is looking for a Retail Advisor to help customers choose from a range of products like mobile phones, SIMs, broadband and TV packages, and to provide guidance that builds trust and delivers memorable experiences.

You’ll complete induction sessions (2 x 2-day, 30 hours total), receive ongoing coaching, and work within a close-knit retail team. Shifts span store hours, including evenings and weekends, with a competitive hourly rate of £13.45.