Tech-Savvy Retail Advisor

Virgin Media O2; York and North Yorkshire; On-site; GBP 15,000 - 22,000; Full time

Job summary

Virgin Media O₂ is hiring a Retail Advisor to help customers choose products such as mobile phones, SIMs, broadband and entertainment packages, and to set up the right price plan for their lifestyle. You’ll build trust through empathy, ownership and excellent service, aiming for memorable experiences across every interaction.

You’ll join a close-knit retail team with induction sessions and ongoing coaching to support your growth, flexibility to work across store opening hours, including evenings

Qualifications

• Excellent communication and interpersonal skills.
• Proven ability to deliver great customer experiences.
• Able to stay resilient and motivated to meet targets.

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and TV packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Skills

Communication

Customer focus

Empathy

Resilience

Flexibility

Team collaboration

Learning mindset

Job description

Virgin Media O₂ is hiring a Retail Advisor to help customers choose products such as mobile phones, SIMs, broadband and entertainment packages, and to set up the right price plan for their lifestyle. You’ll build trust through empathy, ownership and excellent service, aiming for memorable experiences across every interaction.

You’ll join a close-knit retail team with induction sessions and ongoing coaching to support your growth, flexibility to work across store opening hours, including evenings