Tech-Savvy Retail Advisor — Elevate Customer Experience

Virgin Media O2; Downpatrick; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

Discounts on broadband TV and mobile

Cycle2Work

Dental insurance

Neurodiversity assessments

Virgin Family platform

O₂ Priority

Job summary

Virgin Media O₂ is seeking a Customer-focused Retail Advisor to help customers choose products, set up plans, and explore technology options. You’ll work with a close-knit team to hit store targets and deliver memorable service.

Expect structured induction sessions and ongoing coaching to support growth in a dynamic retail environment across store hours, including evenings and weekends.

Qualifications

• Confidence and strong communication skills.
• A genuine passion for delivering great customer experiences.
• Resilience and motivation to work towards individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• Open mindset and willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Skills

Confidence

Communication

Customer experience

Resilience

Flexibility

Growth mindset

Job description

Virgin Media O₂ is seeking a Customer-focused Retail Advisor to help customers choose products, set up plans, and explore technology options. You’ll work with a close-knit team to hit store targets and deliver memorable service.

Expect structured induction sessions and ongoing coaching to support growth in a dynamic retail environment across store hours, including evenings and weekends.