Tech-Savvy Retail Advisor — Delight Customers

Virgin Media O2; Derry/Londonderry; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

Discounts on broadband, TV and mobile

Cycle2Work scheme

Dental insurance

Neurodiversity assessments

Virgin Family platform

O₂ Priority

Job summary

Virgin Media O₂ is hiring a Retail Advisor to be the go-to person for customer guidance, solutions and trusted service. You’ll help customers select products, set up suitable price plans, and demonstrate devices, with a focus on empathy and owning the customer experience.

You’ll join a supportive retail team, with induction sessions and ongoing coaching to help you grow. The role includes shift patterns across store hours, including evenings and weekends, and a strong emphasis on delivering

Qualifications

• Confidence and strong communication skills.
• Genuine passion for delivering great customer experiences.
• Resilience and motivation to work towards individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• Open mindset and willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Skills

Confidence and strong communication

Empathy and customer focus

Resilience and targets

Flexibility for different customers

Willingness to learn in retail

Job description

Virgin Media O₂ is hiring a Retail Advisor to be the go-to person for customer guidance, solutions and trusted service. You’ll help customers select products, set up suitable price plans, and demonstrate devices, with a focus on empathy and owning the customer experience.

You’ll join a supportive retail team, with induction sessions and ongoing coaching to help you grow. The role includes shift patterns across store hours, including evenings and weekends, and a strong emphasis on delivering