Tech-Savvy Retail Advisor: Create Memorable Customer Experiences

Virgin Media O2; Sefton; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Discounts on broadband, TV and mobile

Cycle2Work scheme

Dental insurance

Birthday off

Bupa healthcare

Pension

Wellbeing support

Job summary

Virgin Media O₂ is seeking a Retail Advisor to assist customers in choosing from a wide range of products and services, including mobile, broadband and TV. You will help customers select price plans, demonstrate features and take ownership of queries to build trust in a high-street retail environment.

The role emphasizes delivering excellent customer experiences, flexibility in shift patterns, and a proactive approach to hitting store targets while supporting inclusion and colleague development.

Qualifications

• Confidence and strong communication skills.
• A genuine passion for delivering great customer experiences.
• Resilience and motivation to work towards individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• An open mindset and willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Skills

Communication skills

Customer service

Teamwork

Flexibility

Willingness to learn

Job description

Virgin Media O₂ is seeking a Retail Advisor to assist customers in choosing from a wide range of products and services, including mobile, broadband and TV. You will help customers select price plans, demonstrate features and take ownership of queries to build trust in a high-street retail environment.

The role emphasizes delivering excellent customer experiences, flexibility in shift patterns, and a proactive approach to hitting store targets while supporting inclusion and colleague development.