Tech-Savvy Retail Advisor - Create Trusted Experiences

Virgin Media O2; Swindon; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

Discounts on broadband, TV and mobile

Cycle2Work schemes

Dental insurance

Neurodiversity assessments

Virgin Family platform

O₂ Priority

Job summary

Virgin Media O2 is seeking a Retail Advisor to help customers choose products, compare price plans and set up services with confident, friendly guidance. You will own customer queries and aim for positive, memorable experiences as part of a close-knit retail team.

Induction sessions (2 x 2-day, 30 hours) and ongoing coaching support your growth. Flexible shifts across store hours, including evenings and weekends, with a focus on customer satisfaction.

Qualifications

• Confidence and strong communication skills.
• Passion for delivering great customer experiences.
• Resilience and motivation to work toward individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• Open mindset and willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Skills

Confidence and communication

Customer focus

Resilience & targets

Flexibility

Willingness to learn

Job description

Virgin Media O2 is seeking a Retail Advisor to help customers choose products, compare price plans and set up services with confident, friendly guidance. You will own customer queries and aim for positive, memorable experiences as part of a close-knit retail team.

Induction sessions (2 x 2-day, 30 hours) and ongoing coaching support your growth. Flexible shifts across store hours, including evenings and weekends, with a focus on customer satisfaction.