Tech-Savvy Retail Advisor — Elevate Customer Experience

Virgin Media O2; Bishop Auckland; On-site; GBP 11,000 - 21,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

Discounts on broadband/TV/mobile

Cycle2Work

Dental insurance

Neurodiversity assessments

Virgin Family platform

O₂ Priority

Job summary

Virgin Media O2 is hiring a Retail Advisor to help customers choose from mobile phones, tablets, SIMs, broadband and our TV packages. You’ll build trust, show empathy and take ownership to create positive experiences while working across store hours.

You’ll start with two 2-day induction sessions (30 hours) and receive ongoing coaching. This role blends product knowledge, customer care and teamwork, with a focus on delivering excellent service and meeting store targets.

Qualifications

• Excellent communication and listening skills for customer interactions.
• Ability to clearly explain products and options to customers.
• Motivation to meet individual and team targets in a busy retail environment.

Responsibilities

• Help customers choose products across mobile, broadband, TV and accessories.
• Assist with pricing plans and setup tailored to lifestyles.
• Demonstrate features and accessibility tools to customers.
• Take ownership of queries, resolve issues and build trust.
• Collaborate with the store team to hit targets and maintain customer satisfaction.

Skills

Confident communication

Customer service excellence

Resilience

Adaptability

Team player

Job description

Virgin Media O2 is hiring a Retail Advisor to help customers choose from mobile phones, tablets, SIMs, broadband and our TV packages. You’ll build trust, show empathy and take ownership to create positive experiences while working across store hours.

You’ll start with two 2-day induction sessions (30 hours) and receive ongoing coaching. This role blends product knowledge, customer care and teamwork, with a focus on delivering excellent service and meeting store targets.