Tech-Savvy Retail Adviser (Flexible Shifts)

Virgin Media O2; Royal Tunbridge Wells; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday – plus birthday off

Discounts on broadband, TV and mobile

Cycle2Work scheme

Dental insurance

Neurodiversity assessments

Virgin Family platform

O₂ Priority

Job summary

Virgin Media O2 in the United Kingdom is seeking a Retail Advisor to guide customers through our range of mobile, broadband and TV packages, explain pricing plans, and demonstrate features. You’ll work as part of a store team to deliver great experiences and hit targets.

You’ll receive induction sessions, ongoing coaching, and benefits such as healthcare, life cover, pension and holiday leave, with extra perks like discounts and Cycle2Work.

Qualifications

• Confidence and strong communication skills for customer interactions.
• Interest in technology and ability to explain features clearly.
• Resilience and motivation to hit individual and team targets.
• Flexibility to handle different customers and priorities.

Responsibilities

• Help customers choose from our range of products including mobile, broadband and TV.
• Support customers in selecting price plans and setup for their lifestyle.
• Confidently showcase new technology and accessibility features.
• Take ownership of queries, resolve issues and build trust.
• Collaborate with store team to meet targets and drive satisfaction.

Skills

Customer service

Communication

Product knowledge

Teamwork

Job description

Virgin Media O2 in the United Kingdom is seeking a Retail Advisor to guide customers through our range of mobile, broadband and TV packages, explain pricing plans, and demonstrate features. You’ll work as part of a store team to deliver great experiences and hit targets.

You’ll receive induction sessions, ongoing coaching, and benefits such as healthcare, life cover, pension and holiday leave, with extra perks like discounts and Cycle2Work.