Tech-Savvy Retail Advisor

Virgin Media O2; Welwyn Garden City; On-site; GBP 26,000 - 30,000; Full time

Job summary

Virgin Media O2 is hiring a Retail Advisor in the United Kingdom. You’ll help customers pick from mobile, broadband, TV and accessories, explaining price plans and setting up services.

You’ll build trust through empathy, own customer queries, and contribute to store targets. Inductions and ongoing coaching will support your growth.

The role requires flexibility to cover varied hours, including evenings and weekends.

Qualifications

• Confident and clear communication with customers.
• Genuine passion for delivering great customer experiences.
• Resilient, motivated to hit individual and team targets.
• Flexible to adapt to different customers and priorities.

Responsibilities

• Help customers choose from product ranges (mobiles, tablets, SIMs, broadband, TV).
• Assist in finding the right price plan and setup for the customer’s lifestyle.
• Showcase features and accessibility tools of products.
• Own customer queries, resolve issues and build trust.
• Collaborate with the store team to reach targets and ensure customer satisfaction.

Skills

Communication skills

Customer experience

Resilience

Flexibility

Willingness to learn

Job description

Virgin Media O2 is hiring a Retail Advisor in the United Kingdom. You’ll help customers pick from mobile, broadband, TV and accessories, explaining price plans and setting up services.

You’ll build trust through empathy, own customer queries, and contribute to store targets. Inductions and ongoing coaching will support your growth.

The role requires flexibility to cover varied hours, including evenings and weekends.