Tech-Savvy Retail Advisor — Build Trust & Impact

Virgin Media O2; Edgware; On-site; GBP 37,195,000 - 44,083,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

Job summary

Virgin Media O2 in the United Kingdom is hiring a Retail Advisor to guide customers through devices, plans and services, delivering trusted support and memorable experiences. You’ll help shoppers choose from a range of products, showcase features and ensure a smooth setup for customers’ lifestyles.

Join a close-knit retail team with a two-week induction (30 hours) and ongoing coaching to support your growth.

Qualifications

• Experience delivering great customer service.
• Confident in communicating with customers.
• Motivated to meet individual and team targets.
• Willing to learn in a fast-paced retail environment.

Responsibilities

• Assist customers with selecting products and plans.
• Demonstrate features and accessibility tools.
• Resolve queries and own issues to build trust.
• Work with team to hit store targets and satisfaction goals.

Skills

Customer service

Communication

Resilience

Flexibility

Tech-savvy

Job description

Virgin Media O2 in the United Kingdom is hiring a Retail Advisor to guide customers through devices, plans and services, delivering trusted support and memorable experiences. You’ll help shoppers choose from a range of products, showcase features and ensure a smooth setup for customers’ lifestyles.

Join a close-knit retail team with a two-week induction (30 hours) and ongoing coaching to support your growth.