Tech-Savvy Retail Advisor | Customer Experience Champion

Virgin Media O2; West of England; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Bupa health care

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

Discounts on broadband, TV and mobile

Cycle2Work schemes

Dental insurance

Job summary

Virgin Media O₂ is seeking a Retail Advisor to guide customers through our mobile, broadband and TV offerings. You’ll build trust through empathy, provide tailored recommendations and resolve issues to ensure memorable experiences in-store.

You’ll complete two 2-day induction sessions (30 hours) covering product knowledge, systems and customer experience, with ongoing coaching to support your growth from day one.

Qualifications

• Confident communication and strong customer-service mindset.
• Willingness to learn and adapt in a fast-paced retail environment.
• Resilience and motivation to meet individual and team targets.

Responsibilities

• Help customers choose from our range of products including mobile, SIMs, broadband and TV packages.
• Assist with price plans and setup tailored to customer lifestyle.
• Demonstrate product features and accessibility tools to customers.
• Take ownership of customer queries and resolve issues to build trust.

Job description

Virgin Media O₂ is seeking a Retail Advisor to guide customers through our mobile, broadband and TV offerings. You’ll build trust through empathy, provide tailored recommendations and resolve issues to ensure memorable experiences in-store.

You’ll complete two 2-day induction sessions (30 hours) covering product knowledge, systems and customer experience, with ongoing coaching to support your growth from day one.