Tech-Savvy Retail Advisor — Customer Experience Champion

Virgin Media O2; Stafford; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Broadband discounts

Cycle2Work

Dental insurance

Neurodiversity assessments

Virgin Family platform

O2 Priority

Birthday off

Bupa healthcare

Life cover

Pension

Job summary

Virgin Media O₂ in the United Kingdom is seeking a Retail Advisor to guide customers in selecting products, explaining price plans, and delivering confident, empathetic service across in-store interactions.

You will join a close-knit team, complete 2x2-day inductions (30 hours), receive ongoing coaching, and work flexible shifts including evenings and weekends. Competitive hourly rate and inclusive benefits accompany the role.

Qualifications

• Confidence and strong communication skills.
• Genuine passion for delivering great customer experiences.
• Resilience and motivation to work towards individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• Open mindset and willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from our range of products including mobile phones, tablets, SIMs, accessories, broadband and TV entertainment packages.
• Assist customers in selecting the right price plan and setup for their lifestyle.
• Showcase new and existing technology and demonstrate features like accessibility tools.
• Take ownership of customer queries, resolve issues and build trust.
• Work with your team to achieve store targets and high customer satisfaction.

Skills

Confidence and communication

Customer empathy

Resilience

Target orientation

Adaptability

Job description

Virgin Media O₂ in the United Kingdom is seeking a Retail Advisor to guide customers in selecting products, explaining price plans, and delivering confident, empathetic service across in-store interactions.

You will join a close-knit team, complete 2x2-day inductions (30 hours), receive ongoing coaching, and work flexible shifts including evenings and weekends. Competitive hourly rate and inclusive benefits accompany the role.