Tech-Savvy Retail Advisor | Customer Experience Champion

Allvirgin Media O; Christchurch; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

Job summary

Virgin Media O is seeking a Retail Advisor to help customers select from our range of tech products and services, delivering friendly, informed guidance and ensuring a positive shopping experience. You’ll receive induction training and ongoing coaching to grow in a dynamic store environment.

The role emphasizes customer care, product knowledge, and teamwork, with shifts across store hours. A supportive, inclusive employer offers development opportunities and a competitive hourly rate.

Qualifications

• Confidence and strong communication skills.
• Passion for delivering great customer experiences.
• Resilience and motivation to meet individual and team targets.
• Flexibility to adapt to different customers and products.
• Willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from products across mobile, broadband and TV.
• Assist customers in selecting price plans and setup.
• Showcase features and accessibility tools to customers.
• Take ownership of customer queries and resolve issues.
• Collaborate with store team to meet targets and satisfaction.
• Complete induction sessions and participate in ongoing coaching.
• Work as part of a close-knit retail team with collaboration.

Skills

Confidence

Communication

Customer focus

Resilience

Adaptability

Job description

Virgin Media O is seeking a Retail Advisor to help customers select from our range of tech products and services, delivering friendly, informed guidance and ensuring a positive shopping experience. You’ll receive induction training and ongoing coaching to grow in a dynamic store environment.

The role emphasizes customer care, product knowledge, and teamwork, with shifts across store hours. A supportive, inclusive employer offers development opportunities and a competitive hourly rate.