Tech-Savvy Retail Advisor | Create Trusted Customer Experiences

Virgin Media O2; Northwich; On-site; GBP 15,153 - 20,664; Full time

Job summary

Virgin Media O2 in the United Kingdom seeks a customer-focused Retail Advisor to help customers choose from a range of products and services. You will guide on price plans, demonstrate technology, and resolve queries to build trust and satisfaction.

Inductions and ongoing coaching support your growth, with shifts across store hours including evenings and weekends. The role emphasizes collaboration, inclusion, and delivering memorable customer experiences.

Qualifications

• Confidence and strong communication skills.
• Genuine passion for delivering great customer experiences.
• Resilience and motivation to work towards individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• Open mindset and willingness to learn.

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Skills

Communication skills

Customer service

Resilience

Flexibility

Open mindset

Job description

Virgin Media O2 in the United Kingdom seeks a customer-focused Retail Advisor to help customers choose from a range of products and services. You will guide on price plans, demonstrate technology, and resolve queries to build trust and satisfaction.

Inductions and ongoing coaching support your growth, with shifts across store hours including evenings and weekends. The role emphasizes collaboration, inclusion, and delivering memorable customer experiences.