Tech-Savvy Retail Advisor – Customer Experience

Virgin Media Ltd; United Kingdom; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

Discounts on broadband, TV and mobile

Cycle2Work

Dental insurance

O₂ Priority

Job summary

Virgin Media O₂ is looking for a friendly Retail Advisor to help customers choose from our range of products and services, from mobile plans to broadband and TV. You’ll build trust, explain features and take ownership of issues in a fast-paced store environment.

You’ll join a close-knit team, complete a two-week induction (30 hours) and receive ongoing coaching to grow your skills. Shifts cover store hours, including evenings and weekends.

Qualifications

• Confidence and strong communication skills.
• Genuine passion for delivering great customer experiences.
• Resilience and motivation to work towards individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• Open mindset and willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Skills

Confidence

Strong communication

Customer-focused

Resilience

Flexibility

Willingness to learn

Job description

Virgin Media O₂ is looking for a friendly Retail Advisor to help customers choose from our range of products and services, from mobile plans to broadband and TV. You’ll build trust, explain features and take ownership of issues in a fast-paced store environment.

You’ll join a close-knit team, complete a two-week induction (30 hours) and receive ongoing coaching to grow your skills. Shifts cover store hours, including evenings and weekends.