Tech-Savvy Retail Advisor: Elevate Customer Experience

Virgin Media O2; Selby; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Holiday entitlement (birthday off)

Discounts on broadband/TV/mobile

Cycle2Work

Dental insurance

Neurodiversity assessments

Virgin Family platform

O₂ Priority

Job summary

Virgin Media O2 is seeking a Retail Advisor to help customers select the best tech and plans, delivering supportive, friendly service on the shop floor. You’ll explain features, assist with setup, and resolve issues to build trust with customers.

This role emphasizes empathy, ownership and collaboration. Expect induction sessions, ongoing coaching and a dynamic retail environment where your contribution matters daily.

Qualifications

• Confidence and strong communication skills.
• A genuine passion for delivering great customer experiences.
• Resilience and motivation to work towards individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• Willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from our range of products, including mobiles, tablets, SIMs, accessories, broadband and TV packages.
• Assist customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology and demonstrate features.
• Take ownership of customer queries, resolving issues and building trust.
• Work with the store team to achieve targets and deliver strong customer satisfaction.

Skills

Customer service

Communication skills

Team collaboration

Job description

Virgin Media O2 is seeking a Retail Advisor to help customers select the best tech and plans, delivering supportive, friendly service on the shop floor. You’ll explain features, assist with setup, and resolve issues to build trust with customers.

This role emphasizes empathy, ownership and collaboration. Expect induction sessions, ongoing coaching and a dynamic retail environment where your contribution matters daily.