Tech-Savvy Retail Advisor

Virgin Media O2; Downpatrick; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

Discounts on broadband, TV and mobile

Cycle2Work

Dental insurance

Neurodiversity assessments

Virgin Family platform

O₂ Priority

Job summary

Virgin Media O₂ is seeking a Retail Advisor to help customers select products, set up plans and understand features across mobile, broadband and TV offerings. You’ll need strong communication skills and a genuine passion for delivering excellent customer experiences.

You’ll join a close-knit team, with induction and ongoing coaching to support growth. The role focuses on trust-building, empathy and ownership of issues, with shifts across store hours and potential evenings/weekends during peak

Qualifications

• Confidence and strong communication skills.
• A genuine passion for delivering great customer experiences.
• Resilience and motivation to work towards individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• An open mindset and willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Skills

Communication skills

Customer focus

Resilience

Flexibility

Willingness to learn

Job description

Virgin Media O₂ is seeking a Retail Advisor to help customers select products, set up plans and understand features across mobile, broadband and TV offerings. You’ll need strong communication skills and a genuine passion for delivering excellent customer experiences.

You’ll join a close-knit team, with induction and ongoing coaching to support growth. The role focuses on trust-building, empathy and ownership of issues, with shifts across store hours and potential evenings/weekends during peak