Tech-Savvy Retail Advisor | Flexible Hours & Customer Experience

Virgin Media; Leeds; On-site; GBP 37,195,000 - 42,706,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Job summary

Virgin Media retail advisory role focused on helping customers choose products, set up services and understand plans. You’ll demonstrate technology features, resolve queries with ownership, and collaborate to hit store targets and deliver strong customer satisfaction.

Expect structured training, ongoing coaching, and flexibility across opening hours, including evenings and weekends. Virgin Media emphasizes inclusion and employee wellbeing.

Qualifications

• Confident communication and strong customer service skills.
• Ability to adapt to different customers and priorities.
• Motivated to meet individual and team targets.
• Willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Skills

Customer service

Communication

Teamwork

Adaptability

Learning mindset

Job description

Virgin Media retail advisory role focused on helping customers choose products, set up services and understand plans. You’ll demonstrate technology features, resolve queries with ownership, and collaborate to hit store targets and deliver strong customer satisfaction.

Expect structured training, ongoing coaching, and flexibility across opening hours, including evenings and weekends. Virgin Media emphasizes inclusion and employee wellbeing.