Tech-Savvy Retail Advisor: Customer Experience

Virgin Media

Cramlington

On-site

GBP 15,000 - 22,000

Full time

4 days ago

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Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

Discounts on broadband, TV or mobile

Cycle2Work

Dental insurance

Neurodiversity assessments

Virgin Family platform

O Priority

Job summary

Virgin Media is looking for a Retail Advisor to help customers choose from a wide range of products including mobile, broadband and TV services. You will guide price plans, demonstrate features, and own customer queries to build trust.

Induction and ongoing coaching support growth within a close-knit retail team. Successful candidates will be customer-focused, passionate about technology and eager to learn through structured training.

Qualifications

Customer-focused mindset and willingness to learn
Ability to explain products and price plans clearly
Comfort with new technology and systems

Responsibilities

Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
Support customers in finding the right price plan and setup for their lifestyle.
Confidently showcase new and existing technology, demonstrating features like accessibility tools.
Take ownership of customer queries, resolving issues and building trust.
Work with your team to achieve store targets and strong customer satisfaction outcomes.