Tech-Savvy Retail Advisor — Create Confident Connections
Allvirgin Media O
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Benefits offered by this job
Job summary
Virgin Media O is seeking a Retail Advisor for a 16-hour-per-week role in Greater London. You will guide customers through products such as mobile, broadband and TV, helping them choose suitable plans and devices while delivering memorable service.
The role emphasizes owning customer queries, building trust and contributing to team targets. Induction and ongoing coaching support growth in a collaborative retail environment.
Qualifications
- Confidence and strong communication skills.
- Genuine passion for delivering great customer experiences.
- Resilience and motivation to work towards individual and team targets.
- Flexibility to adapt to different customers, products and priorities.
- Open mindset and willingness to learn in a fast-paced retail environment.
Responsibilities
- Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
- Support customers in finding the right price plan and setup for their lifestyle.
- Confidently showcase new and existing technology, demonstrating features like accessibility tools.
- Take ownership of customer queries, resolving issues and building trust.
- Work with your team to achieve store targets and strong customer satisfaction outcomes.
Job description
Virgin Media O is seeking a Retail Advisor for a 16-hour-per-week role in Greater London. You will guide customers through products such as mobile, broadband and TV, helping them choose suitable plans and devices while delivering memorable service.
The role emphasizes owning customer queries, building trust and contributing to team targets. Induction and ongoing coaching support growth in a collaborative retail environment.
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