Tech-Savvy Retail Advisor: Build Trusted Experiences

Virgin Media O2; Lancashire; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Pension

Birthday off

Job summary

Virgin Media O2 in Lancaster is seeking a Retail Advisor to help customers get the most from mobile, broadband and TV services. You’ll guide choices, demonstrate features and take ownership of queries in a fast-paced retail environment.

This full-time role starts with a two-week induction, followed by ongoing coaching and development to support your growth within the team. Flexible hours across store opening times, including evenings and weekends, are expected.

Qualifications

• Confidence and strong communication skills.
• Genuine passion for delivering great customer experiences.
• Resilience and motivation to work towards individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• Open mindset and willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Skills

Confidence

Communication skills

Customer focus

Teamwork

Adaptability

Job description

Virgin Media O2 in Lancaster is seeking a Retail Advisor to help customers get the most from mobile, broadband and TV services. You’ll guide choices, demonstrate features and take ownership of queries in a fast-paced retail environment.

This full-time role starts with a two-week induction, followed by ongoing coaching and development to support your growth within the team. Flexible hours across store opening times, including evenings and weekends, are expected.