Tech-Savvy Retail Advisor: Customer Experience

Virgin Media O2; Lisburn; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

Discounts on broadband, TV and mobile

Cycle2Work schemes

Dental insurance

Neurodiversity assessments

Virgin Family platform

O₂ Priority

Job summary

Virgin Media O2 in Lisburn is seeking a Retail Advisor to guide customers in choosing mobile, broadband and TV products while delivering trusted service. You’ll undergo induction with 30 hours of training and receive ongoing coaching to grow in a close-knit retail team.

This role offers flexible shifts across store hours, with a focus on customer satisfaction, empathy and ownership of queries. Competitive hourly rate and benefits support career development.

Qualifications

• Confidence and strong communication skills.
• Genuine passion for delivering great customer experiences.
• Resilience and motivation to work towards individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• Open mindset and willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Skills

Confidence and communication

Customer service mindset

Resilience

Flexibility

Willingness to learn

Job description

Virgin Media O2 in Lisburn is seeking a Retail Advisor to guide customers in choosing mobile, broadband and TV products while delivering trusted service. You’ll undergo induction with 30 hours of training and receive ongoing coaching to grow in a close-knit retail team.

This role offers flexible shifts across store hours, with a focus on customer satisfaction, empathy and ownership of queries. Competitive hourly rate and benefits support career development.