Tech-Savvy Retail Advisor: Customer-First Solutions

Virgin Media O2; Cwmbran; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

Discounts on broadband, TV and mobile

Cycle2Work scheme

Dental insurance

Neurodiversity assessments

Virgin Family platform

O₂ Priority

Job summary

Virgin Media O2 in the UK is seeking a Retail Advisor to guide customers on mobile, broadband and TV options. You’ll listen, explain features and help customers choose plans that fit their lifestyle, delivering memorable service and building trust.

You’ll join a close-knit team, work across store hours (including evenings and weekends), complete 2 x 2-day inductions (30 hours) and receive ongoing coaching to grow your product knowledge and customer experience skills.

Qualifications

• Confidence and strong communication skills.
• A genuine passion for delivering great customer experiences.
• Resilience and motivation to work towards individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• An open mindset and willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Skills

Confidence

Communication skills

Customer experience

Resilience

Flexibility

Growth mindset

Job description

Virgin Media O2 in the UK is seeking a Retail Advisor to guide customers on mobile, broadband and TV options. You’ll listen, explain features and help customers choose plans that fit their lifestyle, delivering memorable service and building trust.

You’ll join a close-knit team, work across store hours (including evenings and weekends), complete 2 x 2-day inductions (30 hours) and receive ongoing coaching to grow your product knowledge and customer experience skills.